Kaseya, an IT management service, has unilaterally changed its EULA to auto-renew customers for longer subscriptions without providing adequate notice to affected users. 

by Rafael Santanna | Jan 7, 2023 | subscription, Uncategorized

Kaseya users report the service’s new EULA containing misleading, unfair terms to which they never gave assent. Kaseya’s new EULA provides that subscriptions will automatically be renewed for 3 years if not canceled in time, regardless of the length of the initial...

Front Sight Firearms Training Institute effectively rescinded lifetime memberships that it had previously sold to customers in a company-wide “restructuring” and then proceeded to charge those customers recurring fees despite having already paid for lifetime memberships.

by Rafael Santanna | Jan 6, 2023 | subscription, Uncategorized

Front Sight Firearms Training Institute is a Nevada-based company that teaches self-defense gun training courses to law enforcement, military personnel, and private citizens from around the United States. The company was founded and is owned by Dr. Ignatius Piazza....

PlayStation Plus is not allowing customers to unsubscribe from their PlayStation Plus subscription service from devices other than their PlayStation console.  

by Rafael Santanna | Jan 5, 2023 | subscription, TVs, Video Games, & Consoles

Several PlayStation Plus users report being unable to unsubscribe from the subscription service from either their mobile devices or from computers. This policy of preventing users from canceling on these platforms may violate California’s law on subscription...

Zoominfo contains misleading/hidden auto renewal terms, causing customers to miss the auto renewal cancellation deadline.  

by Rafael Santanna | Jan 4, 2023 | False Advertising, subscription

Zoominfo is a B2B subscription based market intelligence platform that helps sales and marketing teams find information on potential customers. Zoominfo sells access to their market intelligence platform for upwards of $15,000 per customer. As of December 31, 2021,...

Semrush is not allowing customers to easily cancel their subscriptions online.   

by Rafael Santanna | Jan 4, 2023 | subscription, Uncategorized

Semrush is a Delaware company that offers subscriptions for companies to engage in search engine optimization, market research, targeted advertising, social media management and other marketing services. Several users report being unable to cancel their subscriptions...

ExpressVPN misleadingly advertised their service as costing less per month than it actually costs.

by Rafael Santanna | Jan 3, 2023 | False Advertising, subscription

Some users have pointed out that ExpressVPN’s different subscription tiers are misleading. The three options are one billed every month for $12.95 per month, another plan billed every 6 months for $9.99 per month, and finally, one that they advertise as 12 months (+ 3...