A substantial number of customers have reported their MSI laptops are breaking at the hinge’s connection to the main laptop display. Customers may have claims for defective design.
The issue appears to affect a wide range of MSI laptops, including but not limited to the MSI GS63 line, GS65 line, the GT70, the Apache models, the GE73VR 7RE(Raider)-056 model, the “Modern” line, the Delta, the PS63, and likely other models as well.
Most customers have had to take their laptops to independent computer repair shops to have the issue rectified, as MSI is charging customers substantial amounts of money to repair laptops that are out-of-warranty.
MSI’s hardware warranty does not appear to contain any arbitration or class action waiver provisions.
HP faced a substantially similar lawsuit in November 2021 alleging that several of their laptops similarly had defective display hinges. Similarly, Toshiba settled a class action regarding its faulty hinges, providing a relief of up to $225 per class member.