Spark withholds tips from delivery drivers.

Spark drivers deliver Walmart groceries to customers. The delivery drivers suspect that Spark is stealing their tips because the pre-tip amount is lower than the tips they receive after the delivery. One customer has tested this theory by having a family member tip him, and he never received the tips from Spark. Another customer said that her tip rate randomly decreased from 100% to 20%. Recently, Spark contacted drivers to let them know that their system malfunctioned. The company then deposited missed tips into their accounts. However, customers are still receiving tips at dramatically low levels and believe that Spark is to blame.

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