Boost Mobile refuses refunds for returned or never received products

Customers report that Boost Mobile, an American cell-phone maker and virtual network operator owned by Dish Wireless, refuses to give refunds for returned or never received cellphones. Customers that have canceled orders report the company has not given a refund for a device that was never received

Boost states products may be returned within seven days of purchase. Still, customers report that Boost is not honoring that policy, even after making multiple calls, filing multiple cases, and providing documentation of the return. In many cases, Boost’s support team moves slowly causing customers to miss their 7-day return windowWalmart is facing a similar class action lawsuit for making returns challenging or impossible during covid.

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    Sources

    https://twitter.com/Y3S3NlA/status/1505716187321098245
    https://www.reddit.com/r/BoostMobile/comments/rqv5rk/boost_refused_phone_order_cancellation_been_very/
    https://www.reddit.com/r/BoostMobile/comments/l6plrb/boost_mobile_has_terrible_customer_service/
    https://www.reddit.com/r/NoContract/comments/sr7kr0/boost_mobile_buyer_beware/
    https://www.reddit.com/r/BoostMobile/comments/9remf4/dont_ever_try_to_return_a_phone_you_purchased_on/
    https://www.reddit.com/r/BoostMobile/comments/aruh8w/i_need_help_getting_a_refund/
    https://www.reddit.com/r/BoostMobile/comments/j628w0/boost_mobile_screwed_me_over/
    https://community.boostmobile.com/conversations/account-payments-billing/refund/60889010c9914b7148305f02
    https://community.boostmobile.com/conversations/account-questions/waiting-on-refund/614892ab15d633340fdd2f07
    https://www.reddit.com/r/BoostMobile/comments/rqv5rk/boost_refused_phone_order_cancellation_been_very/
    https://androidforums.com/threads/boost-wont-refund-money-or-send-phone.1328635/
    https://www.bbb.org/us/co/englewood/profile/mobile-phone-service/boost-mobile-1296-90273048/complaints
    https://www.consumeraffairs.com/cell_phones/boost.html#scroll_to_reviews=true
    https://www.hissingkitty.com/complaints-department/boost-mobile
    https://www.customerservicescoreboard.com/Boost+Mobile
    https://www.sitejabber.com/reviews/boostmobile.com
    https://www.trustpilot.com/review/www.boostmobile.com
    https://bestcompany.com/cell-phones/company/boost-mobile?page=2
    https://boost-mobile.pissedconsumer.com/review.html?query=refund
    https://www.complaintsboard.com/boost-mobile-boost-worldwide-b121034
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