Brinks Home Security customers report difficulties in service cancellation and that they are often charged after cancellation.
Brinks states cancellation must be requested via telephone. When customer service is called, customers are told a cancellation notice will be sent, but Brinks takes no action to cancel service. One customer called to cancel service after receiving a renewal notice and was unable to complete the cancellation after two attempts, then was told they could not cancel without a full-year payment.
Customers have canceled their credit cards to stop continued charges or taken cancellation complaints to the Better Business Bureau to be resolved.
In June 2020, a class action lawsuit alleged Brinks charged customers for a text messaging service after it had been discontinued.