Brinks Home Security charges customers after services are canceled

Brinks Home Security customers report difficulties in service cancellation and that they are often charged after cancellation.   

Brinks states cancellation must be requested via telephone. When customer service is called, customers are told a cancellation notice will be sent, but Brinks takes no action  to cancel service. One customer called to cancel service after receiving a renewal notice and was unable to complete the cancellation after two attempts, then was told they could not cancel without a full-year payment

Customers have canceled their credit cards to stop continued charges or taken cancellation complaints to the Better Business Bureau to be resolved.

In June 2020, a class action lawsuit alleged Brinks charged customers for a text messaging service after it had been discontinued.

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    Sources

    https://twitter.com/aunticorn11/status/1486419047839408128
    https://twitter.com/rfrydrych/status/1504544536432820242
    https://www.reddit.com/r/homesecurity/comments/o7y1j3/cancelling_brinks_home_security/
    https://www.reddit.com/r/legaladvice/comments/a35uts/brinks_wont_cancel_my_grandmas_service_even/
    https://www.complaintsboard.com/brinks-global-services-b111032
    https://brinks-home-security.pissedconsumer.com/review.html?query=cancel
    https://www.consumeraffairs.com/homeowners/monitronics.html
    https://www.trustpilot.com/review/brinkshome.com?search=cancel
    https://www.yelp.com/biz/brinks-home-security-farmers-branch-3
    https://twitter.com/rfrydrych/status/1504544536432820242
    https://www.bbb.org/us/tx/dallas/profile/burglar-alarm-systems/brinks-home-0875-90346299/complaints
    https://help.brinkshome.com/hc/en-us/articles/360005024652-Brinks-Home-account-cancellation#:~:text=Simply%20call%20us%20at%20800.447,from%20Brinks%20Home%20via%20DocuSign
    https://consumerprotection.net/blog/class-action-lawsuit-filed-against-brinks-home-security/
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