T-Mobile agents are signing customers up for accounts that they never asked for, leading to unauthorized charges.

Several T-Mobile customers report having received bills with various subscription charges on them that they did not authorize.

T-Mobile has a binding arbitration provision in their terms & conditions which may be opted out of within 30 days of accepting the terms & conditions. The T&C also contains mandatory class action and jury trial waivers.

Extremely similar lawsuits were filed against Wells Fargo in 2015 and 2017 for allowing its agents to engage in a similar practice. The practice has been referred to as “cramming” and involves signing customers up for costly add-on services with the hope that they will not notice until months later, if at all.

The FCC filed a similar complaint against T-Mobile in 2014, accusing them of engaging in the same “cramming” process. T-Mobile ended up paying $90m as part of a settlement with the FCC over the 2014 filing.

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Sources

https://www.reddit.com/r/tmobile/comments/sh55b0/opening_tmobile_bills_nowadays_be_like/

https://www.reddit.com/r/tmobile/comments/sh55b0/comment/hv0gqnl/?utm_source=share&utm_medium=web2x&context=3

https://www.reddit.com/r/tmobile/comments/sh55b0/comment/hv0mdal/?utm_source=share&utm_medium=web2x&context=3

https://www.reddit.com/r/tmobile/comments/sh55b0/comment/hv0djju/?utm_source=share&utm_medium=web2x&context=3

https://community.t-mobile.com/accounts-services-4/unauthorized-charge-35721

https://www.nydailynews.com/news/politics/t-mobile-accused-ftc-unauthorized-charges-customers-article-1.1851348#:~:text=WASHINGTON%20-%20U.S.%20authorities%20filed%20a%20complaint%20against,onto%20customers%27%20bills%2C%20a%20practice%20known%20as%20%22cramming.%22

https://www.reddit.com/r/tmobile/comments/s1vxi3/tmobile_unauthorized_charges/

https://www.reddit.com/r/tmobile/comments/sh55b0/comment/hv0gqnl/?utm_source=share&utm_medium=web2x&context=3

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