Several T-Mobile customers report having received bills with various subscription charges on them that they did not authorize.
T-Mobile has a binding arbitration provision in their terms & conditions which may be opted out of within 30 days of accepting the terms & conditions. The T&C also contains mandatory class action and jury trial waivers.
Extremely similar lawsuits were filed against Wells Fargo in 2015 and 2017 for allowing its agents to engage in a similar practice. The practice has been referred to as “cramming” and involves signing customers up for costly add-on services with the hope that they will not notice until months later, if at all.
The FCC filed a similar complaint against T-Mobile in 2014, accusing them of engaging in the same “cramming” process. T-Mobile ended up paying $90m as part of a settlement with the FCC over the 2014 filing.