Customers report that Boost Mobile, an American cell-phone maker and virtual network operator owned by Dish Wireless, refuses to give refunds for returned or never received cellphones. Customers that have canceled orders report the company has not given a refund for a device that was never received. 

Boost states products may be returned within seven days of purchase. Still, customers report that Boost is not honoring that policy, even after making multiple calls, filing multiple cases, and providing documentation of the return. In many cases, Boost’s support team moves slowly causing customers to miss their 7-day return window. 

Walmart is facing a similar class action lawsuit for making returns challenging or impossible during covid.