Apple Music users report that they are unable to play downloaded songs offline.
Apple Music is a subscription music streaming service that costs $9.99 per month after the first free month. With 78 million paid subscribers, it is the second largest music streaming platform in the world. Apple represents that users can: “Download your favorite tracks. Play them offline.”
Yet users report, recently and as far back as 3 years ago, that a glitch prevents them from playing downloaded music offline. As one user described, this glitch defeats the purpose of subscribing and using phone storage for downloads.
There are various ways users claim to fix this issue, but the fixes are temporary and the bug reappears after some time.
A similar class action alleged that Apple misrepresented that it sold customers digital content via its “Buy” button when really it only licensed that content and, as such, overcharged its customers. In ruling on a motion to dismiss in that case, the court found that the plaintiffs alleged a concrete and actual injury because they paid too much or spent money they would not have but for Apple’s misrepresentation.