Lootcrate is a subscription service where customers pay a monthly fee to receive a randomized box of items (including t-shirts, slippers, game-related memorabilia, etc. Many customers of Lootcrate have claimed that Lootcrate has not followed through on the items that they advertised, and has simply not shipped items to customers who paid for those items. Multiple customers report simply never receiving the items that they ordered, with varying results as to whether Lootcrate is willing to process refunds.
Relatedly, one online influencer has detailed his story about how Lootcrate contacted him and made him an offer of employment to falsely review their products, which would deceptively appear randomized in order to influence viewers to subscribe to the service. The influencer speculated that though he rejected the offer, that Lootcrate was likely pursuing this false advertising strategy with other influencers. In a related lawsuit filed last month, the DC Attorney General sued Grubhub, a food delivery service, for “bait-and-switch” marketing tactics in violation of consumer protection laws.