Powerhome Solar (now known as Pink Energy), a solar panels company, is misrepresenting the efficacy and cost savings of its solar panels to consumers.

Several customers report that they are experiencing substantial issues with their PowerHome solar panels. These complaints have been reported through news articles in Detroit, Indianapolis, North Carolina, and Missouri, as well as customer complaints on various review sites (187/404 total reviews on SolarReviews are 1/5 stars).

The Detroit news report profiled PowerHome Solar sales people making misrepresentations to customers about the amount of energy that their solar panels would likely produce, the cost savings that customers are likely to get, as well as the details of the federal tax credit program. Customers also report long wait times for installation despite paying for solar panels before installation. Finally, PowerHome Solar does not seem to reply to customers’ inquiries about their solar panels not working as expected. In fact, some customers report their power bills increasing after installing the solar panels, despite PowerHome’s promises of substantial cost savings.

PowerHome Solar/Pink Energy’s terms and conditions include both binding arbitration and class action waiver provisions.

PowerHome Solar was subject to a lawsuit over effectively the same practices in 2019, but it appears that they have continued the same practices through the present day. Another solar panel company, Venture Solar Panel System, settled a similar lawsuit in 2021 over misrepresentations about the electricity output of their solar panels.

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    1 Comment

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