HyperX is the high-performance product division of Kingston Technology company that began in 2002. Their headsets have high-performance memory foam for extra comfort. Today, HyperX has multiple headset-related product lines including memory modules, solid-state drives, USB Flash drives, headsets, and mouse pads. The company is a subsidiary of HP and has an annual revenue between $100M – $500M.
HyperX Cloud headsets, like the Orbit S headset, are breaking. The break is mainly near the ear cup(s) but still on the headset part. This is due to a lack of quality control and design of this specific model. The break can happen on both sides or just one side. HyperX headsets have a two year warranty. Their warranty covers manufacturing and assembly defects, it doesn’t cover wear and tear from usage or damage to the item. It seems for those whose warranty hasn’t expired, they have been able to get a replacement device. For those who are out of warranty, they may be able to get a replacement device too. However, the replacement sets have a habit of breaking too. The replacement sets do not come with a warranty. If customer support won’t help customers whose headset is out of the warranty window, customers will need to pay for the new headset themselves, which costs $329.99.
For customers whose headsets are out of warranty and customer support won’t provide them with a replacement device, they’re losing out on $329.99. If customers can get the replacement device, but that replacement device also breaks, those customers are still out the $329.99 that they paid for the original product.
There was a similar class action lawsuit against Plantronics BackBeat FIT Wireless Headphones. The lawsuit states the headphones were falsely advertised as being able to produce eight hours of listening after one charge, as well as being water and sweat-proof.