ComiXology is a cloud-based digital distribution platform for comics owned by Amazon. They offer a selection of more than 100,000 comic books, graphic novels, and manga across Android, iOS, Kindle Fire, Windows 10, and the internet. They’re headquartered in New York, NY.
Recently, ComiXology merged with Amazon and was overhauled to resemble Kindle. However, the transition removed key features. People who purchased comic books before the transition can’t find the books after the transition. Customers must purchase the content again if they cannot find the original purchase. Additionally, some customers say that the quality is so bad that the books are unreadable.
The horrible user experience has caused users to feel like Amazon and ComiXology stole from them because they now have to repurchase the comics. There is no set price for ComiXology products, but they can range from $2.99 – $11.49, depending on the medium. ComiXology is not issuing refunds.
There was a similar class action lawsuit(s) against Apple. The lawsuit(s) states that the iTunes store wording says that you can “buy” or “rent” movies, while really the customers can only license them, and that license can be later withdrawn.