Oculus, a subsidiary of Facebook, makes virtual reality consoles for consumer use.
The joysticks on the Oculus Quest and Oculus Quest 2 controllers are drifting substantially when not being touched, making some games unplayable for users.
Oculus’ terms of service include both a binding arbitration clause which can be opted out of in 30 days, as well as a class action waiver.
Oculus seems to be replacing some users’ defective controllers, whether they are in or out of warranty. Oculus’ hardware warranty lasts 1 year inside the USA, and 2 years in the EU/EFTA.
Some users have found a workaround by disassembling the controller and spraying electrical contact lubricant or compressed air on the internal parts, but this solution does not seem to work universally, or permanently.