The Ordinary is a skincare brand. Their 30% AHA 2% BHA peeling skincare cream is a strongly acidic skincare solution, which includes the maximum over-the-counter allowable quantity of alpha and beta-hydroxy acids.
Some users have reported moderate-to-severe chemical burns from their use of the product.
The product apparently has very specific use instructions, and some are speculating that the chemical burns may have been caused by customers’ deviation from those use instructions, though the instructions do not indicate that chemical burns are a potential side effect from improper usage.
One law firm, Bursor & Fisher P.A. appeared to be soliciting complaints regarding the product at one point, though there is not currently any class action pending, and it is unclear whether Bursor is planning to move forward with a lawsuit.
In December 2021, class members reached a $2.8m settlement in a similar lawsuit against Huda Beauty, who they alleged sold an eyeshadow product that caused eye irritation when applied near the eyes.
The Ordinary does not appear to have any arbitration agreement or class action waiver.