Paramount Plus is making it exceedingly difficult for customers to cancel their subscriptions and levying unauthorized charges.

Several users report substantial difficulties in canceling their Paramount Plus subscriptions. One such major issue relates to an apparent requirement that users cancel their subscription either on the original device through which they purchased the subscription (which they may no longer own) or only through the application through which they subscribed (despite not clearly informing customers of this process). Other customers report the cancel subscription button on the website simply not working.

Even for customers who ostensibly canceled their subscriptions successfully, they continue to see unauthorized charges from Paramount Plus on their bank statements.

Viacom’s subscription terms for Paramount Plus do not include any mandatory arbitration provision or class action waivers.

A similar class action lawsuit was filed against Trustpilot in 2021, alleging that Trustpilot subjected its subscribers to deceptive business practices by sending auto-enroll emails that went to subscribers’ spam boxes, such that they would not be read until subscribers were charged. 

The New York Times was also subject to a class action for violating California’s automatic renewal law by, among other things, making subscriptions exceedingly difficult to cancel. The case settled for $5.5M, with an attorney fee award of $1.25M.

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